We create pieces for those who share our belief in the simple notion that the best things are designed to endure and crafted to last.

We create pieces for those who share our belief in the simple notion that the best things are designed to endure and crafted to last.


Contact Us

Have questions about South Drawn Lights?

Contact us below using the form or call us on the number below.



Trade customer and volume pricing enquiries
Please contact us for pricing of the fixtures you are interested in by either filling out the enquiry form or emailing us directly at [email protected]

What is the lead time?
Each piece is made to order, lead times start from 6 weeks.
For urgent deadlines, please enquire directly at [email protected]

How warm is the light? 
Our standard colour temperature is 3000K, a great balance between a warm soft light and functional output. We stock and can manufacture our linear pendants with a super warm 2700K (good for bars/restaurants) or 4000K (more commonly used in commercial office spaces). Please enquire for more info.

Do you include globes? 
Our linear pendants use a high quality LED strip and do not require globes. Our ceiling pendants and wall lights do not include globes, as each setting has its own requirements with regards to output and colour temperature. We recommend a dimmable LED globe, with a selection available from any good hardware store. 

Can I mix and match the Hat finishes?
The Hat Pendant (ceramic) can sit atop either a white or black base, whilst the Hat Mono (powder coat) is designed as a matching top and base only.

How long does the LED last? 
Our LED is a high quality CRI90 strip, with a lifespan of approx 25,000 hours. Based on an average usage, this will last between 10–15 years. Rest assured, should it ever require replacement or service, the pendant can be sent back to us for a rebuild, at responsible cost.

Can the lights be used outside?
Unless specifically stated, our pieces are not IP rated for outdoor use.

What is the ceiling fixing?
We use a high quality integrated ceiling fixing (78mm dia x 37mm H), with a clever magnetic cover plate. This conceals all hardware at the point that the piece installs. This is available in black or white, to suit the flex colour options we offer. 

Flush and concealed custom plate options are available by request but are dependant on suitable allowances being made in-ceiling. Please drop us a line to discuss further options.  

Can I use the lights with a dimmer? 
Yes, certainly. Our linear pendants will require a specific driver to be used with a dimming system – an additional cost option. We supply drivers for both Dali and Phase dimming systems. Please ask your electrical professional for their recommendation into the system before placing your order. 

What is the warranty on South Drawn products, and what is your return policy?
For information on this, please check out our T&Cs page.

What payment methods do you accept?
Payment Method – Electronic bank transfer. 
We use Stripe for credit/debit card purchases.

What are the specifications for power/light output for South Drawn pieces?
Each of our lights has a specification document that gives a detailed rundown on the piece. This also includes voltage, dimensions, light source (e.g. globe or LED), etc.

To find the spec sheet that applies to your enquiry, simply visit the product on our website – the pdf is found under downloads.

Can I customise/personalise South Drawn pendants? E.g. custom lengths or finishes.
For any customisations or personalisations, it’s best to get in touch with us directly. 

Are there finish samples available?
We have powder coat and ceramic samples upon request. Get in touch with us at [email protected] and let us know which finishes you are interested in.

What height do you recommend for a hallway? 
Generally, we recommend a higher installation in a traffic area such as hallways. Though it will always be determined on the dimensions of the space itself – specifically the volume – pendants in spaces such as this are most commonly installed at around 2000–2100mm.

Our pieces are supplied with 2000mm of cord as standard, which can be adjusted on site. We can provide customised flex lengths on request; please reach out for more information.

What height do you recommend for over an island?
As the installation over an island must serve both aesthetic and pragmatic needs, we recommend lighting to be installed at approx 1800mm, or near to eye level. This will always depend on the scale of the room and alternate light sources. It is best to consult a design professional for their guidance on this. 

Our pieces are supplied with 2000mm of cord as standard, which can be adjusted on site. We can provide customised flex lengths on request; please reach out for more information.

What length do you recommend for an island? 
Though the length of a pendant that hangs over an island is usually dictated by the scale of a room, we recommend a length of approx 500–1000mm short of the total island length. (ie. we recommend a 1500mm pendant over a 2000mm island, and a 2000mm pendant over a 3000mm island). This scale creates a balanced room aesthetic, maximises the functional light output, and still leaves circulation space at the ends of an island bench – a perfect spot to make a Gin & Tonic. 

With the sliding scale of bench tops in projects, we do produce custom sizes also, in lengths up to 5000 mm. Reach out to our team for more information.

Do you ship internationally?
We currently offer shipping through our website for Australia and New Zealand. If you are located in another country, please get in touch with us, and we’ll explore the available options for shipping to your location.

Can I see a product in person before purchasing it?
If you’re in Melbourne, feel free to contact us to arrange a visit to our workshop for a tour and a close-up look at our range. We are also opening a showroom in Abbotsford soon, so stay tuned for opening dates.

For those in Sydney, a selection of our pendants is available for viewing at the So Watt showroom. To see our products in person, click here to book an appointment. While you’re there, make sure to explore So Watt’s remarkable collection of furniture and joinery, which consists of well-crafted and unique designs.

If these locations don’t work for you, we encourage you to explore our sample library and product gallery on our website for a detailed view of our products.


Made to Order & Shipping

At South Drawn, each of our pieces is made to order and handcrafted in our Melbourne workshop according to our customers’ unique specifications. Our standard production and assembly lead time is 6 weeks. If your project is time sensitive, please get in touch and we can discuss options and find a solution.

Once your order is complete, we will book the shipping and send you a tracking link. Our standard shipping time typically takes 2–5 business days, so you can expect your order to arrive soon after it leaves our workshop. If you have any questions or concerns about shipping, our team is always available to assist you.


Custom Projects


Terms & Conditions

Lead Time

  • We work with a wide network of suppliers and manufacturers. Occasionally the supply chain can be impacted by unforeseen issues beyond our control, causing delays to the production of your purchase.
  • We are not liable for any loss resulting from late delivery of your order. 
  • Delays do not entitle the customer to cancel the order.
  • Our normal lead time is 6–8 weeks. 
  • We will confirm an estimated dispatch window and your order placement no later than 5 working days after we have received your purchase order. 

Cancellations and Returns

  • Due to the custom-made nature of our lights, returns are generally not accepted. By placing an order, you acknowledge and agree that all sales are final and non-refundable, except in cases where the product is received damaged or defective. Any exceptions to this policy are at the sole discretion of our company.
  • Our lights are custom-made to order and, as such, in normal circumstances orders cannot be cancelled or modified once it has been placed.  
  • In some situations we may be able to cancel or modify an order, depending on the specific order circumstances and only at our discretion. 
  • In this circumstance a restocking fee of up to 25% of the order may be charged. 
  • If an issue arises, please contact us immediately and we will see where we are in our process for ordering materials and production; we will do what we can to help, where possible. 


  • Website material is only provided as general information and should not be used as the primary source of information from which to make decisions. 
  • Specifically, colours and finishes can vary significantly between photos on the website and the physical product. If in doubt, please contact us for sample finishes or to discuss this issue. 
  • We reserve the right to modify our website content at any time; however, we are not obligated to update it. 
  • We are not liable if the content on this website is incorrect or incomplete in any way.
  • All content on the website is the property of South Drawn and is protected by international copyright laws.


  • South Drawn Pty Ltd offers a 5-year limited manufacturer’s warranty on all of its standard lighting products.
  • Our warranty covers faulty workmanship and or materials.   
  • Our warranty covers the cost of repair or replacement, excluding freight/transit, installation/uninstallation or other third party costs associated with the claim.
  • Our product will be repaired or replaced at our complete discretion.
  • For a claim to be assessed, please email us directly at [email protected] with the following information:
    Proof of purchase
    Product images
    A brief description of the issue and relevant factors
  • Damage due to installation or mishandling is not covered.
  • Unsuitable placement of pendant and moisture or water damage will void the warranty.

Consequential Damages

  • South Drawn will not be liable under this Agreement for any indirect, special or consequential damages or loss including loss of actual or anticipated revenue, loss of business or goodwill, loss of use or operation or loss of opportunity howsoever caused or arising under this Agreement.
  • We are not responsible for any consequential damages caused by the installation or use of our products. 


  • Shipping and associated costs are the responsibility of the Retail Partner, as all goods are usually “Ex Factory” unless otherwise agreed in writing at time of order. 
  • South Drawn will notify the Retail Partner when the product is ready for collection, along with package dimensions.
  • Packaging costs are included in the price of purchase.
  • Some products will be partially disassembled for shipment so our lights can be securely packaged to avoid damage. Full reassembly guides are provided.

Customer Communication

  • Retail Partners are responsible for all customer communications pre and post production on any purchases they have made.
  • Any enquiries from a Retail Partner’s customer will be redirected back to the Retail Partner.


  • Payment method is by electronic bank transfer. 
  • Account Name: South Drawn Pty Ltd   BSB: 033-049   Bank Account: 714910   
  • Our terms strictly require payment in full at the time the goods are ordered.
  • Goods will not enter production until paid in full and funds are clear in our bank account.  
  • South Drawn retains title to the goods until the goods are paid for in full. 
  • South Drawn will issue you a tax invoice upon confirmation of purchase. 
  • Risk passes to the Customer once the goods have been dispatched.
  • South Drawn reserves the right to charge storage fees should the customer not be able to receive delivery.   
  • There is a grace period of 7 days free storage.   

Prices & Quotations

  • Prices exclude GST are in AUD and are Ex Factory unless noted otherwise in a specific quotation. 
  • Prices for our products are subject to change without notice; however, we will endeavour to give 30 days notice on all planned price movements.
  • In general all quotations are valid for 14 days.
  • Retail Partners have access to our Distribution Price list, which will be updated from time to time. 

Order Process

  • Orders placed by our customers require confirmation of quote or purchase via our online ecommerce store. 
  • Production lead time of 6–8 weeks commences upon receiving the purchase order with full specifications and finishes.
  • If we do not have the full specifications and all finishes for a given purchase order, materials ordering and production cannot proceed, and delays to your delivery date will likely be incurred. 
  • Production and shipment on all current purchase orders will pause if payment for any order ready to be dispatched becomes overdue.

International GST/Duties/Fees

  • All GST, duties and fees are the responsibility of the Customer.


  • All partnership agreements with South Drawn are non-exclusive.
  • South Drawn retains the right to work with customers directly in any geographic area.
  • Retail Partners are encouraged to nominate projects they are actively involved in, to avoid customer crossover.


  • We reserve the right to refuse service to any person/persons for any reason at any time.

Copyright & Terms Of Use

  • You may not sell, resell, copy, reproduce or replicate any part of our goods or services in any form or by any means without our written consent.
  • Copyright infringements may result in legal action.

Intellectual Property

  • All product, images and associated material are the intellectual property of South Drawn Pty Ltd and can not be used without the express written consent.

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